Rahmat Zumarli

• Resolved 3,845 tickets within one year as L1 Application Support for Telkomsel end-users, covering applications including Telkomsel Halo and others
• Analyzed application logs in Splunk and accessed raw server logs via SSH to isolate functional errors, configuration issues, and user-side problems
• Tracked issues and identified root causes of user-reported problems using SQL queries on Oracle databases
• Diagnosed and troubleshot application issues reported via email, phone, and ticketing channels, reproducing and isolating each issue before acting
• Logged all interactions, troubleshooting steps, and resolutions in BMC Remedy, maintaining a complete audit trail per ticket for the Telkomsel project
• Identified issues requiring L2 escalation and handed them over with full diagnostic context, reducing back-and-forth on complex cases
• Kept end-users informed of status and progress throughout resolution

• Designed and managed end-to-end UI/UX for multiple banking clients including BTN, Bank Mandiri, Bank Victoria, Bank Jatim, and CIMB Niaga.
• Built and maintained scalable design systems based on atomic design methodology, significantly reducing turnaround time across client projects.
• Designed responsive interfaces tailored to front-end frameworks used by development teams, ensuring smooth design-to-development handoff.
• Enhanced user experience for web dashboards and mobile applications, improving accessibility and interaction efficiency.
• Produced high-fidelity prototypes and micro-interactions to accelerate development workflows and enrich user experience.

• Designed customized learning paths to guide high school students through practical UI/UX design journeys.
• Delivered structured lessons on Human-Centered Design (HCD) principles and real-world applications.
• Created presentations and facilitated hands-on design practice sessions.
• Developed and evaluated essay-based assessments to measure student comprehension and progress.
• Provided detailed, constructive feedback to support skill development and creative growth.

• Developed UI kits and interactive prototypes for Bank Jago, ensuring design consistency and implementation efficiency.
• Conducted in-depth user research on Bank Jago's "Last Wish" feature to inform user-centered design decisions.
• Performed usability testing to identify pain points and iteratively improve the overall user experience.
• Designed wireframes and high-fidelity interfaces for mobile applications, delivering seamless user journeys.

• Created wireframes, UI kits, and low-fidelity designs progressing to high-fidelity deliverables.
• Designed dashboard interfaces for both web and mobile platforms.
• Produced responsive designs aligned with front-end framework requirements.

• Designed and developed government websites using HTML5, CSS3, and JavaScript, ensuring compliance with web standards.
• Implemented responsive and accessible web solutions for diverse client projects.
• Collaborated with designers to translate UI/UX concepts into high-performance, functional websites.
• Delivered scalable and maintainable digital solutions with a strong focus on quality and user experience.

• "Collaboration Between UI/UX and Designers in Developing Application Products"

UX Mini Bootcamp diinisiasi oleh Ravi Mahfunda yang merupakan founder dari Design Jam Indonesia. Kegiatan Bootcamp ini dirancang untuk pemula. Tujuannya adalah untuk membangun lingkungan belajar yang aktif bagi anggota, dan mereka juga akan belajar tentang Pengalaman Pengguna (UX) dan Antarmuka Pengguna (UI).

• Membahas outline kurikulum dengan Coordinator dan Founder
• Melakukan survey awal untuk mengetahui kebutuhan calon peserta
• Merancang kurikulum secara rinci untuk main event dan final presentation
• Membuat konsep acara sesuai dengan hasil survey
• Membuat peraturan untuk peserta selama main event berlangsung
• Mengadakan briefing mengenai keseluruhan acara kepada mentor dan keynote speaker
• Melakukan quality check terhadap presentasi yang dibuat oleh keynote speaker agar sesuai dengan kurikulum yang telah ditentukan
• Membuat form pendaftaran
• Memilih peserta sesuai kriteria
• Menentukan tema design untuk dikerjakan oleh masing-masing kelompok nantinya
• Merancang guideline / konten yang wajib dimuat saat final presentation
• Menentukan kriteria penilaian final presentation
• Membuat report card